Privacy Policy

Last updated: 5 September 2026

Mur Mur Moon respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or otherwise interact with Mur Mur Moon.

Mur Mur Moon is operated by SCFY, incorporated in People's Republic of China, and is the data controller responsible for personal information processed through this website.

For privacy enquiries, please contact privacy@murmurmoon.uk.

1. Information We Collect

Depending on how you interact with our website, we may collect certain personal information.

Information you provide to us

If you contact us by email or through another communication channel, we may collect:

your name;
your email address;
your telephone number, where provided;
the contents of your enquiry or correspondence; and
any other information you choose to provide.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
pages visited;
date and time of your visit;
referring website or source; and
information about how you interact with our website.

Some of this information may be collected through cookies and similar technologies, including Wix Analytics.

Please see our Cookie Policy for more information.

2. How We Use Your Information

We may use your personal information to:

operate and maintain our website;
respond to enquiries and communications;
provide information about Mur Mur Moon, our stores, designers and services;
understand how visitors use our website;
improve our website and visitor experience;
maintain the security and integrity of our website;
identify and resolve technical issues;
prevent fraud or misuse;
comply with applicable legal and regulatory obligations; and
establish, exercise or defend legal claims where necessary.

Mur Mur Moon does not currently operate online checkout or e-commerce transactions through this website.

We also do not currently operate an email newsletter or newsletter subscription service through this website.

3. Our Lawful Bases for Processing

Under applicable UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

operating and improving our website;
responding to enquiries;
understanding how visitors use our website;
protecting our website and business; and
maintaining appropriate business records.

Consent

Where required, we may ask for your consent before using certain cookies or processing certain information.

You can withdraw your consent at any time.

Legal Obligation

We may process information where necessary to comply with applicable legal or regulatory requirements.

4. Wix Analytics

We use Wix Analytics to help us understand how visitors use our website and to improve its performance and user experience.

Wix Analytics may collect information such as:

pages viewed;
visit duration;
general traffic sources;
device and browser information;
approximate location derived from technical information; and
interactions with our website.

Where required by applicable law, analytics cookies and similar technologies will only be used after you have provided the appropriate consent.

You can manage your cookie preferences through the cookie settings available on our website.

5. Cookies

Our website uses cookies and similar technologies for purposes including website functionality, security and analytics.

Some cookies are necessary for the website to operate correctly. Other cookies, including certain analytics cookies, may require your consent.

Please see our Cookie Policy for further information.

6. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our website and business.

These may include:

Wix and related website hosting and technology providers;
IT and website support providers;
analytics providers;
professional advisers such as lawyers, accountants and insurers; and
government authorities, regulators or law-enforcement bodies where required by law.

Our website is built and hosted using Wix, which may process certain visitor information in connection with providing website hosting, security, analytics and technical services.

7. Social Media Links

Our website contains links to Mur Mur Moon's pages on third-party platforms including:

Instagram;
REDnote; and
LinkedIn.

These are external links.

Simply displaying these links does not mean that Mur Mur Moon receives personal information from those platforms about you.

If you click one of these links, you will leave the Mur Mur Moon website and the relevant third-party platform may collect information about your visit in accordance with its own privacy and cookie policies.

Mur Mur Moon does not control the privacy practices of Instagram, REDnote, LinkedIn or other third-party websites.

We encourage you to review their privacy policies before interacting with them.

8. International Transfers

Mur Mur Moon and some of our service providers may be located or operate outside the United Kingdom.

As a result, personal information may be processed or stored outside the UK.

Where required, appropriate safeguards will be used to protect personal information transferred internationally in accordance with applicable data protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

For example, correspondence and enquiries may be retained for a reasonable period where necessary to respond to follow-up enquiries, maintain business records or establish or defend legal claims.

When personal information is no longer required, it will be deleted or anonymised where appropriate.

10. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of certain information;
withdraw consent where processing is based on consent; and
make a complaint about how your personal information is handled.

If you wish to exercise any of these rights, please contact privacy@murmurmoon.uk.

We may need to verify your identity before responding to certain requests.

12. Complaints

If you have concerns about how Mur Mur Moon handles your personal information, please contact us first at privacy@murmurmoon.uk so that we can investigate your concern.

If UK data protection law applies to your personal information, you may also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information is available at ico.org.uk.

13. Children's Privacy

Our website is not specifically directed towards children and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us inappropriately, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable law.

The latest version will be published on this page and the "Last updated" date will be amended accordingly.

15. Contact Us

If you have any questions about this Privacy Policy or how Mur Mur Moon uses personal information, please contact:

Mur Mur Moon at privacy@murmurmoon.uk.